Fluentgrid limited jobs - Call center executive

Call Center Executive

Fluentgrid limited

Bangalore

Fresher

2,00,000 - 3,00,000 Per Year

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Posted: 11 Months ago

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Applications:

Openings: 1

Job Description

· Good verbal and written communication skills

· Usability knowledge for MS Office

· Knowledge of Disaster Management, GIS, and Data Analysis will be added advantage

· Willing to work in rotational shifts

Kannada is mandatory

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Job Particulars

Role

Education BA

Who can apply Freshers

Hiring Process Face to Face Interview

Employment Type Full Time

Job Id 1696575

Job Category BPO

Locality Address Bommanahalli

State Karnataka

Country India

About Company

Fluentgrid (formerly Phoenix IT Solutions) is an Indian software product company, which was founded in 1998. It provides digital transformation services for power, water, and gas distribution utilities and smart cities and communities.

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