Fluentgrid limited jobs - Call center executive
Call Center Executive
Fresher
2,00,000 - 3,00,000 Per Year
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
· Good verbal and written communication skills
· Usability knowledge for MS Office
· Knowledge of Disaster Management, GIS, and Data Analysis will be added advantage
· Willing to work in rotational shifts
Kannada is mandatory
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
About Company
Fluentgrid (formerly Phoenix IT Solutions) is an Indian software product company, which was founded in 1998. It provides digital transformation services for power, water, and gas distribution utilities and smart cities and communities.
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