Fluentgrid limited jobs - Call center executive

Call Center Executive

Fluentgrid limited
experience Fresher
salary 2,00,000 - 3,00,000 Per Year
qualification
Job is expired
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Posted: 11 Months ago
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Applications:
Openings: 1

Job Description

·         Good verbal and written communication skills

·         Usability knowledge for MS Office

·         Knowledge of Disaster Management, GIS, and Data Analysis will be added advantage

·         Willing to work in rotational shifts

Kannada is mandatory

 

  • Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Minimum Requirement:

  • Good Communication Skills
  • Good Problem-solving skills over the call
  • High energy level

 


Job Particulars

Role 
Education BA
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 1696575
Job Category BPO
Locality Address Bommanahalli
State Karnataka
Country India

About Company

Fluentgrid (formerly Phoenix IT Solutions) is an Indian software product company, which was founded in 1998. It provides digital transformation services for power, water, and gas distribution utilities and smart cities and communities.
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