Radiaant jobs - Call center executive

Call Center Executive

Radiaant

Mumbai, Pune

Fresher

10,000 - 12,000 Per Month

Certificate Course (ITI), Diploma, 12th Pass (HSE)

Job Description

Good Communication. Basic Computer Knowledge. Convincing Power. Outbound calling Handling. Identify the needs of customers, resolve issues, and provide solutions. Maintain good customer relations. Work towards meeting team targets.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Job Particulars

Role

Education Certificate Course (ITI), Diploma, 12th Pass (HSE)

Who can apply Freshers

Hiring Process Face to Face Interview

Employment Type Full Time

Job Id 1186613

Job Category Diploma , BPO

Locality Address Thane, Viman Nagar

State Maharashtra, Maharashtra

Country India

About Company

We operate in 17 locations across India and support the core technology and operations of our clients across Banking, Financial Services & Insurance (BFSI), E-commerce, Healthcare, Marketing & Telecom sectors .Our captive product is a Digital Investigation Tool for Insurance companies.
We build quality partnerships and use our operational expertise to create value for our customers and employees. Our leadership team consists of leading industry veterans who understand your business needs.
We partner with 1300 plus associates with 50+ years of cumulative leadership expertise of helping our clients to maximize their customer lifetime value and increase their competitive advantage by driving productivity and efficiency while delivering measurable results.
We offer PAN INDIA service in 20+ different languages with over 1000+ TCE & 300+ FOS.

To increase the efficacy
Growing Revenue
Enabling Efficiencies
Creating value through process redesigning

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