The candidate should have prior calling experience
Answer inbound calls in a timely and friendly manner
Evaluate problems and complaints of the callers and provide proper solutions to them
Make relevant notes from callers interactions
Complete call logs and reports
Manage and update data bases
English is compulsory
Maintain records of the conversations with the customer and analyze the data.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Also, be well-read on company policies and the website for FAQs or policy related answers.
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2. Keep your profile updated Update
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3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
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