Votiko jobs - Call Center Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of incoming / outgoing calls

• Generate sales leads

• Identify and assess customer’s needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

Location: Surat (Work from Office-Night Shift)

Salary: ₹20,000 to - ₹40,000.00 /month

Working Days- Monday to Friday (Sunday -Saturday off)

Experience :- 1 Year to 3 Years

If the above requirements suit your interest, please call us or send your resume 

Please only call if you are qualified in above mentioned details.