SRI SAI BUSINESS SOLUTIONS jobs - Call Center Representative

Call Centre Representative (Inbound & Outbound Process :  Non-Technical)

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and  team targets as well as our customer satisfaction.

Responsibilities

•  Manage large amounts of inbound and outbound calls in a timely manner
•  Follow communication “scripts” when handling different topics
•  Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise (If required)
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars/training sessions to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets 

Requirements

•  Previous experience in a customer support role International Process (Min. 6 – 12Months) 
• One Indian Regional Language known will be added advantage (Hindi, Telugu, Kannada, Tamil, Malayalam).

•  Strong phone and verbal communication skills along with active listening.
•  Track record of over-achieving quota.
•  Customer focus and adaptability to different personality type.

•  Familiarity with CRM systems and practices.
•  Ability to multi-task, set priorities and manage time effectively. 

 Work Timings

 ·         Monday ~ Friday (9:30 PM ~ 6:30 AM)

·         Saturday & Sunday Holiday

·         Strictly No Work from Home options (Preferring Only Male Candidates)

·         Work Location: Anna Nagar, Chennai (Own Transportation)