Webvio Technologies Pvt Ltd jobs - Call Center Representative

Call Center Representative

Job Description:-

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. 

The successful candidate should be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
• Good listening, verbal, and written communication skills
• At least 1.5 yrs. of experience in an international call center environment
• Should be proficient in English. Knowledge of other languages would be an added advantage
• Answer incoming calls manage and resolve customer complaints. 

Identifying customer's needs, clarifying information, researching every issue, and providing a solution
• Proficient in relevant computer applications. Microsoft Word / Excel
• Knowledge of customer service practices and principles
• Answering phones from customers professionally and responding to customer inquiries and complaints
• Handling and resolving customer complaints regarding product sales to customer service problems
• Ability to work with others in a close manner
• Good computer skills
• Good multi-tasking skills
• Undergraduates/Graduates / Diploma Holders preferred.