Call Center Representative

Creaticity Mall
Experience : Freshers
Location : Pune
Per Month: Rs. 12,000 - Rs. 18,000
Posted on 04 Oct 19
Apply now
Job DescriptionLast Date 03 Dec 19

We are looking for a Call Center Representative that will be the liaison between warehouse, store and End Customers its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Strong phone contact handling skills and active listeningResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Within the time limits and follow up to ensure resolution.

·         Resolve customer complaints via phone, email, mail or social media

·         Prepare product or service reports by collecting and analyzing customer information

·         Provide accurate, valid and complete information by using the right methods/tools

·         Greet customers warmly and ascertain problem or reason for calling

·         Assist with placement of orders, refunds, or exchanges

·         Answer questions about warranties or terms of sale

·         Work with customer service manager to ensure proper customer service is being delivered

 

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Pune's Largest Furniture Destination
Apply now
Similar Jobs
Recruitment Executive
CALLISTO SEARCH
Experience : Freshers
Education : B.Com, BA, M.Com, MA, BBA/BBM...
Location : Gurgaon
Last Date : 07 Jan 20
Customer Care Executive
ATRIUM MEDICAL TECHNOLOGIES
Experience : Freshers
Location : Chennai
Last Date : 05 Jan 20
HR Recruiter
RIGHTWAY GROUP
Experience : Freshers
Education : B.Arch, B.Com, BA, BBA/BBM
Last Date : 01 Jan 20
Telecaller
AXXITUDE
Experience : 0.5 to 1 Year
Location : Mumbai
Last Date : 25 Dec 19
SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.