Creaticity Mall jobs - Call Center Representative

We are looking for a Call Center Representative that will be the liaison between warehouse, store and End Customers its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Strong phone contact handling skills and active listeningResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Within the time limits and follow up to ensure resolution.

·         Resolve customer complaints via phone, email, mail or social media

·         Prepare product or service reports by collecting and analyzing customer information

·         Provide accurate, valid and complete information by using the right methods/tools

·         Greet customers warmly and ascertain problem or reason for calling

·         Assist with placement of orders, refunds, or exchanges

·         Answer questions about warranties or terms of sale

·         Work with customer service manager to ensure proper customer service is being delivered