Jain group jobs - Call Quality Analyst

Call Quality Analyst

Jain group
experience Fresher
salary 20,000 - 25,000 Per Month
qualification
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Posted: 1 Year ago
Views: 2
Applications: 3
Openings: 1

Job Description

Call Quality Analyst

Generally, the responsibilities of a quality analyst or quality management professional are to measure compliance against established expectations of agents and feedback 
Call monitoring and providing actionable insights. 
Through monitoring, gathers information to improve agent performance in the contact centre. 
As the QA team monitors customer interactions, they use evaluation forms to capture insights from these interactions
Assist with escalated and inbound calls as needed ·
Initiate outbound calls as needed.

Job Particulars

EducationB.Com, BBA/BBM, BCA
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id853635
Locality Address Kacheguda
StateTelangana
Country India

About Company

Jain group has been providing remarkable services over the past 25 years. The company is certified, world-renowned, and is an award-winning brand providing the most advanced services to all its clients. With extensive research and expertise, the company has helped a number of people to find their perfect life partners
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