Global March jobs - Call Quality
Call Quality
0 to3 Years
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Your Profile matches the job
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Profile Job Title Manager – Training - Call Centre & store
Profile will Report toBusiness Unit - Head
Location Mahim, visiting stores
Department Foodstuff
Primary Responsibility
Continuous Training the team on Products, Customer Handling , Grievance Handling etc Process Weekly MIS on Target achievement, executives performance, missed calls, grievance report Implement Best Call centre practices Manage Incentive Plans for Executives Suggesting innovative ideas to push on-call sales Weekly Visit Stores to train the supervisors on Customer Handling
Secondary Responsibility
Drive B2C sales target by increasing the efficiency of Outbound calls Highlight order Processing issues at Store level/DC and implement ways to resolve
The code Call Quality & Training Location – Mumbai-Mahim Present Salary/CTC Notice Period Scanned Passport Photo ( a must) – jobs@onemarch.com
Skills: Call Center Executive, Call Quality, Call Quality Monitoring
Experience: 4.00-9.00 Years
Education: 12th Class (XII)
Profile will Report toBusiness Unit - Head
Location Mahim, visiting stores
Department Foodstuff
Primary Responsibility
Skills: Call Center Executive, Call Quality, Call Quality Monitoring
Experience: 4.00-9.00 Years
Education: 12th Class (XII)
Job Particulars
Education
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
449225
State
Maharashtra
Country
India
About Company
Global March
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