Profile Job Title Manager – Training - Call Centre & store
Profile will Report toBusiness Unit - Head
Location Mahim, visiting stores
Department Foodstuff
Primary Responsibility
Continuous Training the team on Products, Customer Handling , Grievance Handling etcProcess Weekly MIS on Target achievement, executives performance, missed calls, grievance reportImplement Best Call centre practicesManage Incentive Plans for ExecutivesSuggesting innovative ideas to push on-call salesWeekly Visit Stores to train the supervisors on Customer Handling
Secondary Responsibility
Drive B2C sales target by increasing the efficiency of Outbound callsHighlight order Processing issues at Store level/DC and implement ways to resolve
The code Call Quality & Training Location – Mumbai-Mahim Present Salary/CTC Notice Period Scanned Passport Photo ( a must) – jobs@onemarch.com
Skills: Call Center Executive, Call Quality, Call Quality Monitoring
Experience: 4.00-9.00 Years
Education: 12th Class (XII)