s

Call Quality

Global March
Experience : 0 to 3 Years
Location : Mumbai
Posted on 07 Oct 20
Apply now
Job DescriptionLast Date 06 Dec 20
Profile Job Title Manager – Training - Call Centre & store
Profile will Report toBusiness Unit - Head
Location Mahim, visiting stores
Department Foodstuff
Primary Responsibility
  • Continuous Training the team on Products, Customer Handling , Grievance Handling etc
  • Process Weekly MIS on Target achievement, executives performance, missed calls, grievance report
  • Implement Best Call centre practices
  • Manage Incentive Plans for Executives
  • Suggesting innovative ideas to push on-call sales
  • Weekly Visit Stores to train the supervisors on Customer Handling
    Secondary Responsibility
  • Drive B2C sales target by increasing the efficiency of Outbound calls
  • Highlight order Processing issues at Store level/DC and implement ways to resolve

    The code Call Quality & Training Location – Mumbai-Mahim Present Salary/CTC Notice Period Scanned Passport Photo ( a must) – jobs@onemarchcom

    Skills: Call Center Executive, Call Quality, Call Quality Monitoring

    Experience: 400-900 Years

    Education: 12th Class (XII)
    • Call Quality
    • Experience : 0 to 3
    • Job Type : Full Time
    • Interview Type : Face to Face Interview


    Job Type : Full Time
    Interview Type : Face to Face Interview
    Company Description
    Global March
    Apply now
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