Profile Job Title Manager – Training - Call Centre & store Profile will Report toBusiness Unit - Head Location Mahim, visiting stores Department Foodstuff Primary Responsibility
Continuous Training the team on Products, Customer Handling , Grievance Handling etc
Process Weekly MIS on Target achievement, executives performance, missed calls, grievance report
Implement Best Call centre practices
Manage Incentive Plans for Executives
Suggesting innovative ideas to push on-call sales
Weekly Visit Stores to train the supervisors on Customer Handling Secondary Responsibility
Drive B2C sales target by increasing the efficiency of Outbound calls
Highlight order Processing issues at Store level/DC and implement ways to resolve
The code Call Quality & Training Location – Mumbai-Mahim Present Salary/CTC Notice Period Scanned Passport Photo ( a must) – jobs@onemarchcom
Skills: Call Center Executive, Call Quality, Call Quality Monitoring
