Bookbaggage.com I Pvt. Ltd. jobs - Calling Agent

• Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.

Job Discription:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Identify the needs of customers, resolve issues and provide solutions.
  
• Also, be well read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets and customer queries.