Designation: Care Delight Executive
EXPERIENCE: 0-2 years
JOB RESPONSIBILITIES:1. Handle customer queries and complaints via various channels.
2. Approach and resolve the queries and issues with a customer-centric attitude.
3. Offer exceptional customer experience and delight.
4. Adhere to the set SLA and TAT.
5. Achieve a high customer satisfaction score (CSAT).
6. Demonstrate the right attitude with the right tonality in all customer interactions.
WHAT WE ARE LOOKING FOR:
1. Any bachelor/master degree.
2. Proficient in English and Hindi.
3. Excellent interpersonal skills.
4. Exceptional communication skills on multiple mediums (Chat, email, phone).
5. A quick learner.
6. Ability to multi-task.
7. Make decisions under pressure and time constraints.
WHY SHOULD YOU APPLY?
1. Great opportunity for freshers.
2. Rotational day off is available.
3. Supportive work environment.
The candidate should be comfortable working for 6 days and on rotational shifts.