CCE- HEALTH

Radical Minds
Experience : 0 to 3 Years
Education : Any Graduate
Location : Gurgaon
Posted on 13 Sep 19
Job is expired
Job DescriptionLast Date 12 Nov 19
CCE- HEALTH

Job Category: Customer Care Executive

Job Type: Full Time

Job Location: Gurgaon

PRINCIPAL RESPONSIBILITIES :
  • Handling the inbound calls.
  • Builds a fruitful and cherishing relationship with the client.
  • Follows up on customer inquiries and research to assure satisfactory completion.
  • Responsible to maintain the timelines for each call.
  • Maintains and updates customer profiles.
  • Coordinate with the vendor & update the client accordingly.
  • Follows up with the clients for any special requirements.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concern authorities.

CRITICAL SKILLS REQUIRED:
  • Fresher can apply.
  • An undergraduate can apply but graduate will be preferred.
  • Relevant field experience will be preferred.
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Ability to handle stressful situations
  • Willingness to work in a 24×7 environment and rotational shifts.
  • Excellent team work and ability to work in distributed delivery environment 

CANDIDATE SPECIFICATION: 
  • Graduate or graduate equivalent.
  • Fresher can apply.
  • Call Centre background would be preferred.
  • Good Communication & Thought process is mandate.
  • Emotional intelligence.
  • Experience in a call center environment
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance. 

Job is expired
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