CCE- HEALTH
Job Category: Customer Care Executive
Job Type: Full Time
Job Location: Gurgaon
PRINCIPAL RESPONSIBILITIES :
- Handling the inbound calls.
- Builds a fruitful and cherishing relationship with the client.
- Follows up on customer inquiries and research to assure satisfactory completion.
- Responsible to maintain the timelines for each call.
- Maintains and updates customer profiles.
- Coordinate with the vendor & update the client accordingly.
- Follows up with the clients for any special requirements.
- Maintenance of customer complaints.
- Customer feedback & surveys.
- Highlight customer issues to the concern authorities.
CRITICAL SKILLS REQUIRED:
- Fresher can apply.
- An undergraduate can apply but graduate will be preferred.
- Relevant field experience will be preferred.
- Excellent spoken and written communication skills
- Knowledge of Customer’s Culture
- Ability to handle stressful situations
- Willingness to work in a 24×7 environment and rotational shifts.
- Excellent team work and ability to work in distributed delivery environment
CANDIDATE SPECIFICATION:
- Graduate or graduate equivalent.
- Fresher can apply.
- Call Centre background would be preferred.
- Good Communication & Thought process is mandate.
- Emotional intelligence.
- Experience in a call center environment