Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Cloud Computing & Networking
Management Level
Associate
Job Description & Summary
A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Responsibilities
PwC Professional skills and responsibilities for this management level include but are not limited to
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
- Invite and provide evidence-based feedback in a timely and constructive manner.
- Share and collaborate effectively with others.
- Work with existing processes/systems whilst making constructive suggestions for improvements.
- Validate data and analysis for accuracy and relevance.
- Follow risk management and compliance procedures.
- Keep up-to-date with technical developments for business area.
- Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
- Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms.
- Uphold the firm's code of ethics and business conduct
Designation: ServiceNow Developers @ Associate level 2
Experience : 3 to 5 Years
Job Location: Bangalore, India
Education: Requires Bachelor's degree in Business, Information Technology, Computer Science or related field
Job Summary
Serve as subject matter expert (SME) for the design, configuration, development, and support of ServiceNow solutions
Roles / Responsibilities
- Design and deliver consulting and technical methodologies around the ServiceNow platform
- Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, Service Request (creating catalog items and workflow),Incident Management, Problem Management, and Change Management.
- Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business requirements
- Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing
- Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management
- Must possess the technical/functional skills necessary to make an impact on consulting project engagements
- Excellent client-facing and communication skills (verbal and written skills)
- Excellent skills in Microsoft Visio, Word, PowerPoint is a must
- Familiarity and experience working in an agile development environment
- ITIL V3 Foundations certification is a must
- Deep understanding of JavaScript and Web Services
- Requires working knowledge of industry standard ITSM tools (i.e., ServiceNow, HP, BMC, CA, IBM, or others)
GOOD TO HAVE SKILLS (Additional)
- ServiceNow Certified Application Developer (Must)
- ServiceNow Certified Implementation Specialist
- ServiceNow Certified Administrator(Must)
- Experience in Consulting
- Advanced ITIL V3 certifications will be a plus
- Solid understanding of infrastructure concepts
- Javascript
- Web Services
- Exposure Active Directory configuration/administration, strong networking concepts, is a plus
- Experience in developing and implementing ServiceNow integrations with other tools
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?