IT corporation jobs - CE Specialist

VIRTUAL INTERVIEW

Designation: CE Specialist (US process)

Roles and Responsibilities of CE Specialist 

·        Client Service through calls

·        Ensure timely and accurate service delivery at defined productivity levels

·        Build client & domain knowledge to be able to deliver a resolution on the first conversation

·        Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

·        Maintain Internal Service Attendance & Accountability policies

·        Execute issue /query & Client level delivery quality on calls

·        Adhere to Client resolution and ensure proper documentation &follow-up

·        Identify, share and support operational improvements

Eligibility:

·        Graduates and result awaited can apply

·        Age up to 31 years

·        Undergraduates/ pursuing graduation are NOT eligible

Work Experience-

·        Fresher and Experienced- 0-29 months

·        Excellent communication skills- Written and Verbal

·        Should be willing to work in night shifts

·        Saturday - Sunday fixed off with 8.5-hour login (Both way Cab)

.        Job Location- Gurugram, Work from Office only

Please Call  or Send Resume