Cultfit Healthcare PVT LTD jobs - Center Manager

Description

The Center Manager function at Cultfit is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management.

Key responsibilities  

Sales:

• Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials

• Responsible for achieving target by driving conversion

• Responsible for Upselling

• Should maintain record of every interaction with new user

• Should enter all details of customers, walks ins on internal tools

Desired Background

-A Bachelor’s degree

-0-2 years of work experience

-Passion for fitness and healthy living

-People management skills

-Good Communication skills (Proficiency in English)

-Customer centrism

-Positive attitude

-Ability to resolve conflict

-Eagerness to learn

-Managing center experience and incremental enhancements

-Timely Opening and Closing of the center

-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.)

-Managing classes and workouts

-Ensuring punctuality of trainers and classes

-Handle issues with respect to attendance, equipment and space availability

-Customer interactions and troubleshooting

-Interact with walk-ins and prospective clients

-Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere

-Take feedback from members and partners about classes and document the same

-Handle issues that may lead to consumer experience during or pre/post class

-Centre facility audits and inputs

-Ensure that we do daily audits of the center and facility including all supplies and essentials