Apollo Clinic Hanamkonda jobs - Center Manager

Job Title: Center Manager

Years of Experience: Minimum 6 Years

CTC: Up to 8 Lakhs

Division: Clinics

Position Type: Permanent

Gender: Male/Female

Travel Required: Yes

Key Responsibilities:

• Report regularly to the Regional Business Manager on business plan execution, revenue/financial results, and operational issues.
• Manage operations: staffing, customer service, expenditure & accounts, statutory compliance, and security & safety.
• Build business through sales executives – organize community camps, health awareness programs, enrollment drives; attract leading consultants to practice at the Cradle, etc.
• Take initiative to solve daily operational issues, HR matters, sales challenges, etc.
• Responsible for staff scheduling including work assignments/rotations, employee training, vacations, overtime assignments, backup for absent employees, shift rotations, etc.
• Provide excellent customer service, manage external & internal relations, and promote a sales and service culture through personal example, coaching, and staff motivation.
• A minimum of 6 years of experience is required in this field.
• Manage a unit with a projected business of 20 crores.

Desired Profile:

• Ability to ensure customer satisfaction.
• Capable of managing around 20 employees including medical technicians, nurses, front office, accounts & sales executives.
• Entrusted with 3000 sq. ft. of prime retail space and over Rs. 3 crore of investment.
• Skilled in attracting and managing doctors who practice at the clinic.
• Proficient in identifying areas for improvement.
• Possesses strong leadership, interpersonal, and communication skills.
• At least three years experience as a Branch Manager/Centre Manager in a reputed healthcare organization/profit centre (with P&L responsibility).
• Manpower management skills are essential.

Education:

• Graduate. Preferably a degree in Healthcare/Hospital Administration or Business.

Knowledge:

• Thorough knowledge of centre operations – emphasis on operational excellence.
• Familiarity with the Hospital/Diagnostics Market.

Desirable:

• Exposure to Quality Management and Implementing Accreditation Standards (NABL/JCIA/NABH).