Centre Exec

HR Avenues
Experience : 0.5 to 3 Years
Education : 12th Pass (HSE)
Location : Mumbai
Per Month: Rs. 8,000 - Rs. 9,000
Job Role : BPO / Customer care (Voice)
Posted on 02 Dec 19
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Job DescriptionLast Date 02 Jan 20
Incumbent will be required to take/make Inbound/Outbound calls handle incoming contacts through various channels & capture the QRC (i.e. Query Request Complaint) on each call/contact/transaction.

For Voice - Take inbound calls & capture the QRC on each call. Also would be required to capture the ‘Voice of the Customer’ (VoC)on each call, in form of short SMS format notes.

For Non- voice – Handle incoming contacts with high level of accuracy & complete the transaction within set timelines.

Follow the QRC procedure on each call/contact and provide accurate information.

Should demonstrate high customer focus by escalating & following upon the TAT burst cases, ensuring speedier resolution to the Customers.

Job Type : Full Time
Interview Type : Face to Face Interview
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