Chat Agent Job Description
Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.
Chat Agent Duties and Responsibilities
To keep customers happy and successfully solve any problems that may arise, chat agents perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities:
Receive and Promptly Respond to Customer Queries