Digitech call system.com jobs - Chat Process/ Inbound Process

Chat Process/ Inbound Process

Digitech call system.com
experience Fresher
salary 10,000 - 19,000 Per Month
qualification
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Posted: 2 Years ago
Views: 0
Applications: 1
Openings: 1

Job Description

Chat Process/ Inbound Process

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
  • Assist in training junior Customer Support Representatives

  • Job Particulars

    Who can applyFreshers
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeFull Time
    Job Id707696
    Job Category BPO
    Locality Address Sector 50, Noida
    StateUttar Pradesh
    Country India

    About Company

    Digitech call system.com
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