Optigma Management Solutions jobs - Chat process

Chat Process

Optigma Management Solutions
experience Fresher
salary 10,000 - 12,000 Per Month
qualification
Job is expired
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

Job Description

Chat Agent Job Description

Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.

Chat Agent Duties and Responsibilities
To keep customers happy and successfully solve any problems that may arise, chat agents perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities:

Receive and Promptly Respond to Customer Queries

Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before following protocol in order to resolve the issue or answer the question.

Document Issues and Resolutions

In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organization’s overall functionality and efficiency.

Learn About New Products and Services

In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.

Develop Customer Service Solutions

Since they serve as their organization’s first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.


Job Particulars

Role 
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 536086
Job Category BPO , Work from Home
Locality Address Sector 15, Noida
State Uttar Pradesh
Country India

About Company

Optigma Management Solutions
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