Optigma Management Solutions jobs - Chat process

Chat Process

Optigma Management Solutions
location
Noida(Sector 15, Noida)
experience Fresher
salary 10,000 - 12,000 Per Month
qualification
Posted: 2 Months ago
share this job
save job
Job is expired

Job Description

Job Description

Chat Agent Job Description

Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.

Chat Agent Duties and Responsibilities
To keep customers happy and successfully solve any problems that may arise, chat agents perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities:

Receive and Promptly Respond to Customer Queries

Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before following protocol in order to resolve the issue or answer the question.

Document Issues and Resolutions

In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organization’s overall functionality and efficiency.

Learn About New Products and Services

In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.

Develop Customer Service Solutions

Since they serve as their organization’s first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.


VIEW MORE

Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Optigma Management Solutions
Similar Jobs
Telesales Executive
TAEKNI EPOCHE SOLUTIONS PVT. LTD
experience Fresher
locationNoida
salary 9,000 - 14,000 Per Month
1 month ago
Quick Apply
Tele Caller
ANA FINANCIAL
experience Fresher
locationNoida
salary 8,000 - 15,000 Per Month
2 days ago
Quick Apply
International Voice Process
AEROLITH BUSINESS PVT.LTD.
experience Fresher
locationNoida
salary 13,000 - 17,000 Per Month
1 month ago
Quick Apply
experience Fresher
locationDelhi,Gurgaon,Noida
salary 14,000 - 26,000 Per Month
1 month ago
Quick Apply
Customer Support Executive
BM FINTECH SERVICES INDIA PRIVATE LIMITED
experience Fresher
locationNoida
salary 8,000 - 10,000 Per Month
2 months ago
Quick Apply
experience Fresher
locationDelhi,Gurgaon,Noida
salary 16,000 - 28,000 Per Month
2 months ago
Quick Apply
Tele Caller
CREDIT 24 CARD INDIA PVT LTD
experience Fresher
locationNoida
salary 8,000 - 12,000 Per Month
1 day ago
Quick Apply
experience Fresher
locationNoida
salary 11,000 - 13,000 Per Month
12 days ago
Quick Apply
Domestic Voice Process
BANKING PROCESS
experience Fresher
locationDelhi,Gurgaon,Noida
salary 14,000 - 20,000 Per Month
13 days ago
Quick Apply
BPO/Telecaller
PRONIVY DIGITAL
experience Fresher
locationNoida
salary 10,000 - 15,000 Per Month
1 month ago
Quick Apply
Telesales Executive
SUMANGALAM PROPMART PVT. LTD.
experience Fresher
locationNoida
salary 10,000 - 20,000 Per Month
1 month ago
Quick Apply
experience Fresher
locationNoida
salary 15,000 - 20,000 Per Month
1 month ago
Quick Apply
TELE CALLER
OWO CREDITS
experience Fresher
locationNoida
salary 9,000 - 15,000 Per Month
1 month ago
Quick Apply
experience Fresher
locationDelhi,Gurgaon,Noida
salary 12,000 - 18,000 Per Month
1 month ago
Quick Apply
experience Fresher
locationNoida
salary 8,000 - 12,000 Per Month
1 month ago
Quick Apply
experience 0 to 3 Years
locationHyderabad,Gurgaon,Bangalore,Mumbai,Pune,Chennai,Noida,Kolkata
salary 8,000 - 12,000 Per Month
1 month ago
Quick Apply
experience 4 Years
locationHyderabad,Gurgaon,Bangalore,Mumbai,Pune,Chennai,Noida,Kolkata
salary 8,000 - 12,000 Per Month
1 month ago
Quick Apply
Telesales Executive
WINGSHIELD TECHNOLOGIES PVT LTD
experience Fresher
locationNoida
salary 10,000 - 15,000 Per Month
5 days ago
Quick Apply
Outbound Sales Telecaller
AMIABLE VALUE BPO
experience Fresher
locationNoida
salary 10,000 - 25,000 Per Month
7 days ago
Quick Apply
experience Fresher
locationNoida
salary 11,000 - 13,000 Per Month
12 days ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Accountant (1886) Admin (283) Agriculture and Dairy (30) Architect (266) Bartender (1) Beauticians / Spa (157) Bouncer (1) BPO / Customer care (3987) Caretaker / Nanny (23) Carpenter (41) Cashier (4) Cleaner / Washer (44) Construction / Laborer (64) Content Writer (1152) Counsellor (275) Cook / Chef (404) Data Analytics (10) Data Entry / Back Office (2223) Design / Animation (2037) Delivery (862) Digital marketing / SEO (1458) Draughtsman/Draftsman (2) Driver (100) Doctor / Physician (158) Electrician (102) Engineer (2189) Engraver (6) Event Planner (7) Fire Fighter (16) Fitter (120) Gardener(Mali) (2) Ground Staff (900) Hospitality Executives (251) Housekeeping (203) HR (3446) Insurance Consultant (59) Lab Technician (72) IT Software-Engineer (6426) IT - Mobile Developer (578) IT Hardware Engineer (277) Language Translator (3) Legal (22) Librarian (0) Management Trainee (608) Mechanic (529) Media / Journalism (608) MIS Executive (16) Moulder (0) Nurse (237) Nutritionist / Dietician (6) Operations (163) Office Assistant / Helper (217) Operator / Machinist (198) Packager (13) Painter (9) Pharmacist / Medical Rep (235) Photographer / Videographer (38) Physiotherapist (10) Plumber (11) Research/JRF/SRF (405) Receptionist / Front Office (453) Retail / Store Executive (627) Rigger (3) Sales / Marketing (8538) Security / Guards (51) Sports Trainer (1) Tailor/ dress designer (176) Teacher (465) Tool & Die Maker (1) Tourist Guide (1) Trainer (65) Waiter / Steward (15) Ward Boy (5) Warehouse Executive (23) Welder (93) Others (2473)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

Optigma Management Solutions recruiting Chat process candidates nearby Noida,.Optigma Management Solutions vacancies for Chat process is recruited through Written-test, Face to Face Interview etc.
Optigma Management Solutions Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Noida, can apply for Chat process position in Optigma Management Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Optigma Management Solutions recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Optigma Management Solutions and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Optigma Management Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Optigma Management Solutions and near your city and get a secured career.