CI-IT Support jobs in Bangalore at Bosch Engineering and Business Solutions

Job Description

CI/CWR-IN is responsible for local IT infrastructure and delivering CI-service to local IT user across locations. We know our customer better because we are closer to them.

Task Description

Involved in incident management and problem management, identify and resolve end users' IT service problems in accordance with defined service level (2nd-Level-Support, Link to 3rd-Level-Support)

Provide day to day technical support to internal customers for desktop systems (desktops, software, printers, smart phone etc.) including installation, configuration and troubleshooting

Support central team with defined operation tasks of local server, LAN and Telephony system (SFB)

Support the local implementation of IT new products and solutions (NGW, NGS)

Support CI marketing and communication initiatives to internal customers

Provide IT training and consulting service to internal customer

Contribute to system standards, IT policies and processes (ITIL, data security, ITFM process etc.,)

Storage utilization and file sharing management

managing IT Buildup projects (green field/Brown field projects)

Qualifications

Spec:

Bachelor's degree or equivalent experience (information technology preferred)

3+ years IT relevant working experience

Good in Written and oral English communication

Ability to communicate and to work in international teams

Good communication and presentation skills

Good knowledge of Microsoft operation system and Office products

Familiar with latest IT technology or fast learner on new IT technology

Knowledge of ITIL foundation

Certificate of CCNA/MSCE is an advantage

Analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to work in a team-oriented, collaborative environment
Technical knowledge of network and PC hardware Hands on troubleshooting experience Able to read and understand technical manuals, procedural/process documentation
Able to serve as business advisor/consultant and as knowledgeable resource for others
Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business
Effective interpersonal, written and oral communication skills. Able to present ideas in a user-friendly language

Additional Information

By choice, we are committed to a diverse workforce and are an equal opportunity employer. Robert Bosch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.