CIB Cash Operations Transaction Processing Specialist - Operations Analyst jobs in Mumbai at JPMorgan Chase & Co.

CIB – Cash Operations – Transaction Processing Specialist - Operations Analyst

Req #: 200007381

Location: Mumbai, MH IN

Job Category: Operations

Employment Type: Full Time

Key Responsibilities:

Each staff will be primarily responsible for executing the task assigned in the group which would include, though not exhaustive, setting up clients records on the system, maintaining work log, investigating exceptions
Responsible for the timely and accurate adding & updating of client’s information in respective Functional applications / Global Systems & mainframes.
Manage the workflow of BAU, handling requests made to the Static Team from CSO’s, Implementation Team & Internal Departments.
Ensuring work is processed within established timeframes, is subject to the necessary controls and that targets are met accordingly.
The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom maybe of a senior capacity.
Respond to queries received via mailbox and resolve any client issue on priority
Working on various BAU Projects assigned from time to time & ensure timely completion of projects. Process any required back-up tasks relating to production, identifying ways to improve current work practices
The job also involves extensive investigation on a transaction and ageing level. Although the role will have individual responsibilities, expectation will be to contribute to meeting team’s goals and SLA’s.
Escalate and refer all concerns or non-routine situations to supervisors and managers.
Flexible to work in any shift.

Essential Experience:

Strong English written and verbal communication skills are required.
Graduate with 0-1 years’ experience in a bank operations environment. Knowledge of Trade and Cash products would be an added advantage.
Demonstrate analytical skills and attention to details, highly organized and deadline oriented, are strengths.
High Level of Client centricity, sound communication and Solution orientation
Excellent PC skills, proficient with MS Office suite of products, particularly MS Excel.
Excellent written and verbal communications, as well as interpersonal skills.
Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner.
Ability to adapt to a very fast pace and changing environment.
Ability to work within a global team environment, spanning several regions, and time zones.
Willingness to work in any shift.
An agreed process for escalation to donor site will be developed; the incumbent will need to display strong verbal and written communication skills.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.