CIB – Cash Operations – Transaction Processing Supervisor - Team Leader
Req #: 200000987
Location: Mumbai, MH IN
Job Category: Operations
Employment Type: Full Time
Key Responsibilities would include:
- Experience in operational areas within financial institutions; High level of operational excellence for the team (measured in terms of timeliness and accuracy of service delivery)
- Strengthen and monitor control environment and ensure nil Errors, Fines & Loses
- Experience of the daily team management, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable
- To provide timely information to stakeholders and clients on pending requests and possible impacts to other processes.
- Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
- To identify and escalate issues in a prompt and timely manner which may impact service
- Takes ownership and accountability to ensure service to the clients as per expectations
- Identify and implement cost save measures
- Adopt best practices by partnering with other transaction processing teams
- Work closely within the team to ensure all the daily activities and checklists are completed
- Leverage technology by means of system enhancements
- To understand Training Needs / Solutions and implement the same to maintain team skill sets and mobility
- Expectation management of Direct reports as well as staff to maintain team morale
- Escalate issues and challenges on time.
- Active participation in new projects.
- Maintain control of the environment in respect of JPM policies and the local regulatory rules