CICS System Programmer jobs in India at IBM

You and IBM India

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Business Unit Introduction

Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.

Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.

Who you are

As Mainframe CICS System Programmer Specialist, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

What will you do

Adopt the given technology to meet the drift of customer and business requirements

As a domain expert, provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to CICS and related ISV products

Primary on call support for upgrading/installing and migrating CICS Transaction servers

Diagnose CICS system and related product issues and follow up with root cause analysis

Participate in Disaster Recovery planning and tests as scheduled

Analyze performance issues and provide technical consultation and inquiries from the other IT technical teams along with support for new product installation and evaluation as needed

Problem determination and resolution within expected time frame

Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems

Lead daily Operations meetings provided there are no P1 incidents running

Aid with identifying problem management trends

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed "International Business Machines" in 1924.