Citrix Admin-Lead Administrator
Bengaluru
Experience : 5-8 YEARS
Job Code : 1217101
Mandatory Skills: Citrix Admin-L3 Windows Admin-L1, Citrix Admin-L3, Windows and AD Admin-L3, Infra Performance and Optimization, Vmware Admin-L3, Windows Admin-L3
Language Skills: English Language-L2
Job Description:
- Key skills required for the job are: Citrix Admin-L3 (Mandatory) .
- As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
- Ensure proper communication and quick resolution as a crisis manager.
- Responsible for Vendor Management and people management. nDrives day to day operations and work plan allocation/management.
- Conduct periodic reviews with teams.
- Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys.
- Drive service improvement programs.
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
- Effort estimation/reviews on need basis for new projects.
- Minimum work experience: 5 - 8 YEARS