ELSNER Technologies Pvt Ltd jobs - Client Account Manager

Client Account manager 

Experience : 0 to 1.5 yrs

Job location : Ahmedabad

Responsibilities

·         Serve as the lead point of contact for all customer account management matters

·         Build and maintain strong, long-lasting client relationships

·         Negotiate contracts and close agreements to maximize profits

·         Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

·         Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·         Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

·         Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

·         Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

·         Prepare reports on account status

·         Collaborate with sales team to identify and grow opportunities within territory

·         Assist with challenging client requests or issue escalations as needed

Requirements and skills

·         Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

·         Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

·         Solid experience with CRM software (e.g. Salesforce, odoo,  Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

·         Experience delivering client-focused solutions to customer needs

·         Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

·         Excellent listening, negotiation and presentation abilities

·         Strong verbal and written communication skills