We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
JOB ROLE To handle inbound customer calls while providing consistent delivery of customer delight relating to queries or problem resolution keeping focus on SCB's motto of customer Charter Policy.
KEY RESPONSIBILITIES Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary Sign up customers for I-Banking Route calls through IVR where applicable Maintain contact records to reflect current information Requests and complaints Turn around
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