· Responsible for interacting with clients and build relationship while ensuring their needs are being meet.
· Mastermind creative ways to deliver an exceptional client experience
· Coach and support team members to help them meet departmental goals
· Excellent communication skills and the ability to anticipate the needs of customers
· Working closely with Delivery Team
· Clients by continuously proposing solutions that meet their objectives
· Responding to complaints from clients and providing after-sales support as requested.
· Review client’s orders and plan and coordinate delivery activities
· Create plans to address clients’ business needs
· Background in customer service in Chit fund industry knowledge is a plus
· Proficient in all Microsoft applications.
· Resolving customer complaints quickly and efficiently.
Kapil IT Solutions