VMC Technologies jobs - Client Relationship Executive

JD for Client Relationship Executive:

Excellent communication and listening skills:-

 ·      The ability to explain complex information clearly and simply

·      Good sales, retention and negotiation skills

·      Plenty of drive, initiative and motivation

·      An honest and trustworthy manner

·         Client visit whenever required

·         Interact with the customers

·         Answer the queries of customers and resolve their issues

·         Enhance customer experience and foster relationships

·         Improve credibility and create customer loyalty

·      Attention to detail

·      The ability to analyses and research information

·      Providing help and advice to customers using your organisation's products or services;

·      Communicating courteously with customers by telephone, email, letter and face to face;

·      Handling customer complaints or any major incidents,

·      Keeping accurate records of discussions or correspondence with customers;

·      Developing feedback or complaints procedures for customers to use

·         Handling escalations

·         Maintaining cordial relations with clients

·      Improving customer service procedures, policies and standards for your organisation or department;

·      Meeting with other managers to discuss possible improvements to customer service.