TSYS jobs - Client Server software Analyst II

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Global Payments is the parent company for TSYS, Netspend, Heartland, TouchNet, OpenEdge, Xenial, Greater Giving, ACTIVE Network, and AdvancedMD. Headquartered in Georgia with over 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayments),LinkedIn and Facebook.

What is your role going to be?

3-6 years of experience in Salesforce Administration, Support, Development

Good Salesforce administrative skills.

Experience with Integration between Force.com and various systems, platforms, and data migration (Mulesoft, Dataloader, etc.)

Experience with external application integration through SOAP and REST APIs and troubleshooting integration issues.

Examine SFDC error and debug logs to conduct RCA for issues

Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.

Knowledge of CPQ and DocuSign required

Resolve Salesforce issue tickets and actively participate in Outage bridge meetings.

Provide great customer service for users across the organization in response to reported issues in the production environment.

Incident and service request ticket creation, updating and closure. Familiarity with an incident tracking application such as HP Service Manager.

Experience with remote access tools for troubleshooting issues with end users.

Phone support skills for interactions with internal and external customers when needed.

Ability to handle multiple priorities and adjust workflow accordingly, including triaging incidents during shift.

Monitor for alerts, failures or problems. Update daily shift logs. Creation of and transmission of daily and ad hoc reports.

Maintains database tables, manages system configuration, and creates reports and templates.

Creates and run scheduled reports, adhoc reports and customized analytical reports.

Strong knowledge of Salesforce platform services, data and security model

Should be ready for 24*5 Support Project (Working in shifts)
What are we looking for?

3+ years of experience as Salesforce Support Engineer

Must be Salesforce Certified Administrator, Platform App Builder

Knowledge of CPQ and DocuSign required

Excellent User Management skills and other administrative skills

Strong knowledge of Salesforce platform services, data and security model

Expertise in Data Tools such as Data loader

Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN

Willingness to work in 24x5 shift and on call support availability

Bachelor’s degree or equivalent
What might also help?

Salesforce Administrator knowledge

Salesforce Lightning

Process Builder, Workflows, Validations etc.

User Management, Roles, Profiles, Sharing Rules and other security concepts

Data Tools such as Data loader

Environment management activities such as refreshes, data masking etc.

Strong communication skills

Attention to details