Datamatics Global Services jobs - Client Service Advisor/Senior Advisor

Designation: Client Service Advisor/Senior Advisor

Location: Andheri East, Mumbai (WFO)

Shift : US shift (5:30 PM - 2:30 AM)

Looking for Immediate Joiners only.

Experience in International Voice Process is must.

Role Overview:

As a Client Service Advisor/Senior Advisor, you'll be at the heart of Client’s mission to deliver exceptional customer service and support. Your role involves making clients feel at ease, handling inquiries, resolving issues, and even helping them discover how our products can enhance their lives. You'll also be a key player in promoting collaboration and process improvement within the team.

Key Responsibilities:

• Your day-to-day will be about connecting with clients via phone. You'll be their friendly voice, ensuring their questions and concerns are met with warmth and expertise.
• We're not just here to answer questions – we're here to go the extra mile. You'll use your problem-solving skills to fully explore every avenue, ensuring clients' issues are resolved to their complete satisfaction.
• But it doesn't stop there. As a Client Service Advisor/Senior Advisor, you'll also have the opportunity to make someone's day by recognizing sales opportunities and introducing them to products they might love.
• Your deep knowledge of our products will be your secret weapon in providing top-notch service.
• Collaboration is at the heart of what we do. You'll work closely with colleagues, teammates, and supervisors to resolve any challenging issues and deliver seamless client experiences. Teamwork is a core value for us.
• Your proactive spirit is valued here. We encourage you to raise process improvement ideas, helping us become even better at what we do. Your input matters, and we are eager to hear your suggestions.
• Our protocols and procedures are here to guide you, but you're encouraged to bring your creative solutions to the table.
• When things get a bit tricky, don't worry. You have a supportive team and management ready to help and provide solutions.
• Together, we'll work towards our performance targets and celebrate the wins along the way.

Requirements:

• Your friendly demeanor and excellent communication skills, especially in English, are vital.
• While a minimum of 1-2 years of experience in customer service or a contact center role is valuable, having a positive attitude, strong interpersonal skills, and a customer-centric approach is equally crucial.
• We value coachability and a willingness to learn, as we believe in continuously improving and developing our team to provide the best service possible. You'll have opportunities for training and growth.
• The fast-paced environment here keeps things exciting, so being adaptable is key.
• Your enthusiasm for making clients happy and your commitment to teamwork are a great fit for our team.