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Client Services/Customer Care Support Specialist

IHS Markit
Experience : 2 Years
Education : Any Graduate
Location : Gurgaon
Posted on 17 Oct 20
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Job DescriptionLast Date 16 Dec 20
Department overview :

The Platforms and Regulatory Compliance (PRC) business brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost and complexity of running their businesses We are comprised of MarkitSERV, Corporate Actions and Regulatory Compliance

Within the PRC - Regulatory Compliance, the Tax Solutions group provides technology products to major financial institutions and multi-national corporations around the world as those products relate to the review and validation of international tax documentation

Position summary

Tax Solutions is looking for a highly qualified senior specialist for their Client Services team As part of the Client Services team, the candidate will act as the subject matter expert of the Tax Compliance software for clients mainly based in the APAC region

Foster and manage client relationships, and requires coordination amongst business functions including Sales, Product & Development, Customer training, and handling day to day client inquiries

Duties & accountabilities
  • Serve as a primary point of contact for assigned clients and handle both day-to-day inquiries, and urgent escalations in a professional and timely manner
  • Become a subject matter expert of the CTI Tax Solutions product suite (MD3, EW8, Tax Reporting) Actively speak with clients to ensure they understand how to use the functionality of CTI product suite and understand the full capability of our products industry initiatives
  • Analyze complex client inquiries through application of product knowledge and client relationship/awareness Typically includes repairing application issues, liaising across organization to resolve information quality and system issues, and assisting clients with installations, application functionality and data conversions by providing detailed analysis, feedback, and resolution
  • Collaborates daily with CTI software engineers to troubleshoot and resolve client issues and implement customizations
  • Lead meetings with client’s business and technology teams to manage projects, troubleshoot issues and provide guidance
  • Manage the software upgrade and deployment cycle for assigned clients
  • Identify and track system issues through client queries and feedback Work with Product, Development and QA to raise, review and prioritize client software bugs and enhancements
  • Use knowledge of client issues and needs to contribute to product development efforts
  • Lead product demos for current and prospective clients

Business competencies

Education and experience

Bachelor’s Degree

Excellent English communication skills (Verbal and Written)

Basic knowledge/understanding of Regulatory/FATCA/CRS preferred

Experience in W-8s/W-9 Tax Form is a plus

3-5 Years’ Experience Preferred

Minimum of 2 years’ relevant experience in Tax Reporting/ Client Services is must

Open to work primarily in Singapore shift (6:00 am - 3:00 pm IST)

Commercial awareness

Have an excellent client service ethos and be able to communicate effectively with clients

Strong analytical and interpersonal skills

Personal competencies

Personal impact

The ideal candidate will need to be detail-oriented and task-driven with a strong work ethic and able to work in a fast-paced environment

Communication

Strong Verbal And Written Communication Skills Are Required

Teamwork

Able to contribute on an individual basis and as part of a team

  • Client Services/Customer Care Support Specialist
  • Experience : 2
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Company Overview

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.

IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk.
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