Job Title: Client Servicing Executive - (Ad agency/creative agency)
Job Type: Full Time
Job Location: HYD
Must and Should have Minimum 1-year Advertising/Creative agency experience.
Accountable for a diverse set of brands and being the point of contact of clients while having regular meetings and bringing value to their businesses.
● Responsible for managing client relationships and overlooking operations for everyday deliverables.
- Understand the brief which is received from the client, explain to the internal team (Copywriters, Designers, Brand Strategies, Social And Digital Executives, Media ATL & BTL, Video & Film ) and get the work done, and deliver to the client.
● Managing the quick resolution of escalations and issues raised by clients and internal teams
● Driving creativity and efficiencies in the existing process while ensuring team targets are consistently met
● Monitoring client's satisfaction levels and team performance on a regular basis
● Managing agency's financials to consistently limit overhead costs and increasing both monetary and brand value of accounts
● Regularly drive business reviews with Management (Client and Internal) to
check the overall health of the account and the internal team's performance
● Experience working in the advertising industry
● People management and customer relationship management
● Ability to handle businesses and brands
● Basic knowledge of Ad operations for quick turnaround time
● Reporting and monitoring account health and efficiency