Client Servicing Executive jobs in Mumbai at Magtapp Technologies Pvt. Ltd

We are looking out for young, energetic & dynamic individuals who aspire to make a career in a fast moving environment.

Responsibilities:

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
To ensure systematic follow-up with the client organizations.
To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, messages or email communications.
Identifying ways to overcome clients' initial dislike of company products
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Requirements:

Bachelor's degree in Business Administration or an industry-related field.
Proven experience working as a Client Servicing Executive.
Proficiency in Microsoft Excel.
Working knowledge of Customer Relationship Management (CRM) software.
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.

MagTapp is a 'Startup India' recognized startup with exponential growth potential. We are 80+ members team and we have just launched the word's first browser with visual meaning on a TAP. We have launched our app on the 15th of November and we have crossed 6,00,000+ installs in just 100 days. Soon, MagTapp will be expanded in over 100 languages and we are going to expand into a 300+ team. In Mumbai, our office is situated at Oshiwara, Goregaon West, Mumbai and in Delhi, it is situated at Rohini.