Customer service representatives work directly with customers and clients of all kinds of businesses. As the job title suggests, these workers represent their employer in dealings with customers and clients. Typical job responsibilities include:
Communicating with clients and customers about their experiences with a product or service
Providing advice on purchasing products or services
Answering client or customer questions about properly using or accessing a product or service
Taking or processing orders for a product or service
Listening to customer or client complaints or concerns and working to resolve their issues.
Identify customer needs and make sales.
Since ours is pharmaceutical as well as a mainline ad agency, we are looking for candidates who are having experience in advertising field.
Richwork is a group of customer-centric business units working on a collaborative model to bring together a set of industry leading services and technology driven solutions that render cost effective, strategic solutions to our global clients. We enable our customers to leverage our new age digital technologies, creative skills, operations, excellence and analytical capabilities in growing their businesses. Our objective is to rise to the very forefront of the global services map in the coming years, by offering superior quality and cost-effective business solutions, employing cutting edge technologies, agile creative brains, operational excellence and high standards of quality.
Our industry experts strategize and execute robust technology solutions across industries including Pharma, Retail, Real estate, Healthcare, Technology, Financial services, Media, Publishing and Insurance.