Client Servicing Executive

Experience : 1 to 3 Years
Education : 12th Pass (HSE)
Location : Mumbai
Per Month: Rs. 10,000 - Rs. 15,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 09 Oct 19
Job is expired
Job DescriptionLast Date 09 Nov 19

-Leading by Example

-Account Management

-Building High Performance Teams

-Business Planning and Strategic thinking

-Industry Knowledge

-Improve customer service experience, create engaged customers and facilitate organic growth

-Take ownership of clients issues and follow problems through to resolution

-Set a clear mission and deploy strategies focused towards that mission

-Develop service procedures, policies and standards

-Keep accurate records and document customer service actions and discussions

-Analyze statistics and compile accurate reports

-Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

-Keep ahead of industry’s developments and apply best practices to areas of improvement

-Control resources and utilize assets to achieve qualitative and quantitative targets

-Maintain an orderly workflow according to priorities

-Proven working experience as a customer service manager

Job Type : Full Time
Interview Type : Face to Face Interview
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