Xpressbees Logistics jobs - Client Support

Job description:

1.Handling Client key Accounts

2. Ability to communicate and make presentations and communicating to corporates / mass audiences.

3. Owning the calling process and defining key performance indicators.

4. Owning the eventual conversions at operations level.

5. Organising , scheduling and liaising with regional operations for on time executions.

6. Manage data base and execute reports to track and support implementing and overseeing the compliance initiatives.

7.Establish client support centres positive image by interacting with the team members , operations and clients.

8. Ensure positive client experience through high quality service and good communication thereby attaining client retention.

9. Respond to and resolve complex client issues through incident preconisation, research & isolation , resolution , escalation and follow up.

10. Offer on call support outside business hours.

11. To be updated on new product and technology changes.

12. Engage in continuous performance evaluation and training projects.

13. Manage data base and execute reports to track and support our customer by implementing and overseeing the compliance initiatives