Xpressbees jobs - Client Support Specialist

 Responsibilities:

Responding to customer queries, complaints, and requests via phone, email, or chat.

Assisting customers with product setup and resolving any technical issues they might experience.

Informing customers about specialized product functionalities and features.

Following up with customers to ensure that reported technical difficulties have been resolved.

Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.

Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.

Analyzing customer feedback and advising management on areas of improvement.

Maintaining client accounts and updating billing information as needed.

Requirements:

 Working knowledge of remote service tools and help desk software, such as ISL Online, SysAid, and freshservice.

Excellent knowledge of customer relationship management best practices.

Exceptional written and verbal communication skills.

Solid analytical and problem-solving skills.

Strong multitasking and organizational skills.

Ability to work under pressure.