Cognizant jobs - Clinical Trial Support Functions

Clinical Trial Support Functions

Job Location : Chennai




Introduction

We are looking for clinical trial support/ maintenance analysts to join our team and deliver a streamlined user experience. If you are passionate about developing top notch codebase using Angular best practices, we’d love to connect with you.

Requirements

• Overall Experience-
  

3 to 10 years

• Mandatory Experience-
  

PA

CTMS - Clinical Trial Management System, OC -Oracle Clinical

• Responsible for acknowledging the ticket. They check ticket classification, details and verify whether it has relevant severity, etc.
• Responsible for monitoring infra/application and alert the stakeholders.
• Responsible for addressing tickets with the help of SOP’s, other tickets will be routed to L2 team.
• To ensure application and service processes and outputs are error free and complete.
• Identifying and resolving technical issues
• Experience in CTMS, OC
• 1-3 years of experience
  

A

• Experience in providing the Support & Maintenance of the applications (Technical & Domain) process and involving minor enhancements
• Diagnosing and reporting of bugs with vendor for defects in the product.
• Document the Knowledge acquired and share the Application knowledge with larger teams.
• Trouble shoot complex production issues and including but not limited to Performance issues & Server configuration/issues.
• Experience in CTMS, OC
• 3-6 years of experience
  

SA/M

• Work collaboratively with teams located in a different geography and deliver the project needs.
• Adhere to SLAs & ensure the team adheres to the SLAs.
• Prepare/Present status reports as needed
• Identifications, analysis and effort estimation for minor enhancements
• To ensure continuity of the business processes supported by one or many applications / services
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• Experience in CTMS, OC
• 6-10 years of experience
  

Benefits

• Exposure to new processes and technologies.
• Competitive salary at par with the best in the industry.
• Flexible and employee friendly environment.
  

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jun 19 2020

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.