Cloud Solution Specialist 1 jobs in Kolkata at Hyland

Overview

The Cloud Solution Specialist is responsible for implementing company solutions, and responding to and resolving customer requests for assistance with technical issues related to their solution.

What You Will Be Doing

Answer inbound phone calls and emails from customers requesting assistance with the company's products
Interact with customer and understand needs; provide proactive suggestions as well as answers to improve customer satisfaction
Working with various Applications Monitoring tools
Troubleshoot and resolve issues utilizing the company's systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution
Assist customers with issues arising from product upgrades, installations, and configurations
Be an advocate for customer requests; maintain ownership of request and follow through consistently with resolution
Provide regular and frequent communication to customer; ensure customer is fully advised as to the progress or delay to the resolution of their issue
Compose internal documentation that fully reflects all activity related to resolution of support request
Obtain a high degree of proficiency with supported software
Implement solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment
Support customer testing initiatives; troubleshoot and resolve operational issues

What Will Make You Successful

High School Diploma
Experience in a service environment
Microsoft Office proficient
Able to thrive in a fast paced environment
Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
Good critical thinking and problem solving skills
Organized and experienced at successfully multi-tasking
Good collaborative skills, applied successfully within team as well as with other areas
Sharp, fast learner with a technology curiosity and aptitude
Demonstrated ability to use sound judgment and appropriately escalate issues for guidance
Self-motivated with the ability to complete projects in a timely manner
Up to 10% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Minimal Experience / Knowledge on programming languages such as PowerShell, Ruby, Python, and Splunk Query Language are preferred
Willing to Work in a 24/7 rotational shift Environment
DevOps / Cloud based Application Support experience preferred.
Knowledge on Windows OS, SQL DB, PC hardware and networks