Antal International jobs - Cloud Support Engineer

Cloud Support Engineer

Antal International
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 4
Applications: 2
Openings: 1

Job Description

Job Description

AWS Cloud L1/L2 Support Engineer

RESPONSIBILITIES:

• Learn and use groundbreaking technologies

• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

• Interact with leading technologists around the world

• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues

• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

• Drive customer interactions. Phone, Chat, Emails, Screen shares and conference calls

• Drive projects that improve support-related processes and our customers' technical support experience

• Write tutorials, how-to videos, and other technical articles for the customer community

• Work on critical, highly complex customer problems that may span multiple AWS services


BASIC QUALIFICATIONS:

• Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field

• Experience in supporting AWS Core services (EC2, S3, ELB, EKS, etc).

• Excellent knowledge of AWS architecture and administration and support

• Well versed in maintaining the infrastructure of large complex systems/clusters

• Strong Linux/Unix system administrator skills

• Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP

• Experienced with Linux system monitoring and analysis

• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)

• Strong analysis and troubleshooting skills and experience

• Excellent oral and written communication skills

• Customer service experience / strong customer focus

• Good understanding of distributed computing environments

• Strong multi-tasking skills

• Self-starter who is excited about learning new technology

• Databases (MySQL, Oracle, NoSQL)

• Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.


Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id384923
StateMaharashtra
Country India

About Company

Antal International
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