Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience in technical support, professional services, software development, or product operations management.
Experience with owning/advocating for customer issues or needs.
Experience with middleware, web services, and related standards such as HTTP, REST, SOAP and OAuth.
Experience working in consulting/engineering and product support.
Excellent network administration skills with knowledge of Linux system administration.
Ability to quickly prioritize multiple tasks.
Excellent attention to detail in a fast-paced setting.
Demonstrated troubleshooting and problem solving skills; excellent attention to detail and effective communication skills.
Manage the customer’s problem through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future challenges quickly.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work closely with multiple product and engineering teams to find ways to improve the supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
Understand customer challenges and advocate for their needs with cross-functional teams.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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