Bachelor's degree in Science, Technology, Engineering, Mathematics or equivalent practical experience.
Experience advocating for customer needs.
Experience implementing, administering, and troubleshooting network infrastructure devices, including: Firewalls, Routers, Switches, Wireless, and network monitoring tools.
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience in SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, and/or distributed computing technology.
Knowledge of Linux/Unix or Windows systems
Understanding of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.). Knowledge of web technologies (HTTP, HTML, DNS etc.).
Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Google Cloud Platform products.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis, so we can identify and resolve future challenges quickly.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work closely with multiple Product and Engineering teams to find ways to improve the Supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
Understand customer challenges and advocate for their needs with cross-functional teams like Product Management or Software Engineering.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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