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Cluster Engineer

For a client of TeamLease Services Ltd
1 to 2 Years
3,00,000 - 4,00,000 Per Year
Job is expired
Posted on 03 Oct 18
Job DescriptionLast Date 02 Dec 18



Functional/ Technical/ Process

Site Uptime Management

Maintain site wise uptime greater than predefined tolerances as per the Master Sales Agreement (MSA) and Process Review Document (PRD).Receive sign off from the customer regarding uptime (as per SLAs),penalty computation, etc.

Site Infrastructure Management

Review the condition of site infrastructure on a periodic basis.

In case of deviations from the infrastructure requirements (as agreed in the MSA and PRD),take necessary corrective action, where required. Carry out preventive maintenance and site audits on an ongoing basis as per the predetermined schedule.

Engagement with Law Enforcement Authorities and Electricity Boards

Engage with Law Enforcement Agencies on a periodic basis with regards to any theft, damage, etc. at sites in the area.

Engage with State Electricity Boards on an ongoing basis to ensure strong electricity availability. Resolve issues with the Electricity Boards, as per requirements.


Customer Engagement

Engage with customers on an ongoing basis to understand issues faced, requirements, etc. and resolve within predefined SLAs.
Maintain all cell sites up to the mark (in alignment with the MSA and PRD) to ensure customer satisfaction.
Share customer requirements on an ongoing basis with the sales team.


Opex Analysis

Verify the electricity and P&F costs billed, outage reports, etc. to ensure correct computation of key opex payments. Liase with P&F vendors, State Electricity Boards, etc. in case of any issues.
Review the opex costs for the relevant sites on a periodic basis. Compare the costs against budgeted estimates.
In case of deviations, identify corrective steps, review with superior and drive interventions to control costs.

Section IV: Key Performance Indicators

Performance Measures

Network uptime against SLAs

P&F cost against target

Electricity availability as per SLAs

Adherence to preventive maintenance schedules

Adherence to audit/monitoring schedules

Turnaround time for resolution of customer complaints

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