Cluster Engineer jobs in India at For a client of TeamLease Services Ltd

Perspective	Responsibility
Functional/ Technical/ Process	Site Uptime Management
	Maintain site wise uptime greater than predefined tolerances as per the Master Sales Agreement (MSA) and Process Review Document (PRD).Receive sign off from the customer regarding uptime (as per SLAs),penalty computation, etc.
	Site Infrastructure Management
	Review the condition of site infrastructure on a periodic basis. In case of deviations from the infrastructure requirements (as agreed in the MSA and PRD),take necessary corrective action, where required. Carry out preventive maintenance and site audits on an ongoing basis as per the predetermined schedule.
	Engagement with Law Enforcement Authorities and Electricity Boards
	Engage with Law Enforcement Agencies on a periodic basis with regards to any theft, damage, etc. at sites in the area. Engage with State Electricity Boards on an ongoing basis to ensure strong electricity availability. Resolve issues with the Electricity Boards, as per requirements.
Customer	Customer Engagement
	Engage with customers on an ongoing basis to understand issues faced, requirements, etc. and resolve within predefined SLAs. Maintain all cell sites up to the mark (in alignment with the MSA and PRD) to ensure customer satisfaction. Share customer requirements on an ongoing basis with the sales team.
Financial	Opex Analysis
	Verify the electricity and P&F costs billed, outage reports, etc. to ensure correct computation of key opex payments. Liase with P&F vendors, State Electricity Boards, etc. in case of any issues. Review the opex costs for the relevant sites on a periodic basis. Compare the costs against budgeted estimates. In case of deviations, identify corrective steps, review with superior and drive interventions to control costs.

Section IV: Key Performance Indicators
Performance Measures	Network uptime against SLAs
	P&F cost against target
	Electricity availability as per SLAs
	Adherence to preventive maintenance schedules
	Adherence to audit/monitoring schedules
	Turnaround time for resolution of customer complaints