Twin Birds jobs - Cluster Manager

As a Cluster Manager for Retail Sales and Operations, you will be responsible for overseeing and managing the retail sales activities and operations within a designated cluster of stores or retail outlets. Your primary goal will be to drive sales growth, enhance customer satisfaction, and ensure operational efficiency across all retail locations within your assigned cluster.

Responsibilities:

·       To maintain and develop good channels of communication with customers and colleagues in other shops and local communities.

·       Promote a proactive approach to the management related to issues and ensure implementation of plan/strategy in addition to ensuring security procedures are adhered to.

·       High level of customer service skills, including complaint handling.

·       Demonstrated experience in Sales, Marketing & Operations.

·       Training and Development.

·       Strong understanding of sales forecast and recommendations of promoted products & sales strategies.

·       Responsible for the overall budget and strategy for all shops within your cluster.

·       Work collaboratively with the Franchise Operations Manager and Management team making sure they are fully informed about Retail activities.

·       On call for all cluster shops at the weekend on a rotational basis.

·       Lead and develop the staff/volunteer team in the shop, encouraging effective communication, setting objectives, initiating work plans and helping to foster team spirit.

·       To propose action to the management for improvements in operations.

·       Initiate marketing campaigns and sales promotions to increase sales.