Conneqt business solutions ltd jobs - Collection Agent

JOB DESCRIPTION:             

Job Summary: 

Execute recoveries / Collections as per accounts assigned for early bucket delinquent customers. 

Broad Responsibilities/ Major Deliverables: 

·         Manage to convince the customer to clear balance outstanding dues

·         Submit proper account of all cash/ cheques/ drafts/ documents collected from the customers against the issue of temporary cash receipts/ acknowledgements on a daily the basis to the concerned designated person and obtain proper acknowledgement

·         Dress code to be followed as per policy, behave appropriately and be very courteous to the customers, dealers and attend to work properly

·         Adhere to the instructions, written and oral, given by superiors in order to complete all required documentation, paperwork and submit the same to the concerned with all records properly maintained

·         Understanding of the collections Policy and effective implementation for recoveries

·         Ensure all the SLA is been met and adhered to & targets assigned are met month on month

·         Ensure 100% visits with TAT are conducted and the same is recorded on the system

·         Need to ensure the collected payments are deposited and credited into the customers’ accounts within the specified TAT

·         Need to collect correct phone numbers from the field and update the same during daily review meetings