● Liaise directly with customers via telephone calls to negotiate outstanding payments.

● Initiate necessary recovery actions such as SMS, email, letters, skip tracing, and site visits.

● Conduct a minimum of 100 [SJ1] outgoing calls daily to negotiate repayment arrangements with customers.

● Contribute to achieving team targets set.

● Ensure daily follow-up and escalate all assigned cases to achieve the targets set.

● Track assigned accounts to establish contact with customers and negotiate payment deadlines and payment plans.

● Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.

Collectius is one of South East Asia’s leading Fintech company in the debt management industry, with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. We are using technology and empathy to create the best customer experience and operational excellence to support our over 8 million customers in becoming debt free.

Together with IFC (a member of the World Bank Group and minority shareholder in Collectius),Collectius is actively working on improving industry practices and promoting best resolution practices. As an example, Collectius has implemented a company policy that replaced the word 'debtor' – a term that has been traditionally perceived to be negative – with 'customer’.

Currently Collectius manages 7 billion USD outstanding debt from 100+ clients across banking and financial institutions. To support our hyper- growth ambitions we are looking for high-performers who want to grow the business with us!