Collection Executive / Officer Jobs Opening in UJJIVAN SMALL FINANCE BANK at Kachchh

Key responsibilities

• Contact and communication: Reach out to clients with overdue payments via phone or in-person visits to discuss their accounts. 

• Negotiation: Work with clients to create and negotiate payment plans and arrangements. 

• Record-keeping: Maintain accurate and detailed records of all collection activities, transactions, and communications. 

• Compliance: Ensure all collection activities adhere to company policies and relevant laws and regulations. 

• Problem-solving: Resolve customer queries related to billing and payments. 

• Reporting: Provide regular reports to management on collection progress and activities. 

• Escalation: Identify and escalate complex or problematic cases to senior management for further action. 

• Target achievement: Work to meet and achieve collection targets and goals. 

Essential skills and qualifications

• Strong negotiation and communication skills.

• Ability to work independently and manage time efficiently.

• Proficiency with billing procedures and accounts.

• Knowledge of collection laws, regulations, and techniques.

• Customer service skills.

• Attention to detail.

• Basic financial and accounting knowledge can be helpful.

• Experience in a collections or similar role is often preferred.

• A valid driver's license and reliable transportation may be required for field-based roles.