Roles and Responsibilities :
Desired Profile:
•Visit delinquent customers for collection of overdue payments
•Contribute in improving the collection efficiency of the area assigned and help in reduction of PAR
Key Responsibilities include:
•Responsible for follow up of overdue accounts and ensure improvement in delinquent portfolio and recovery
•Improve recovery rates of write-off portfolio and abide by internal and external regulations at all times
•Follow-up with customers for overdue payments, while adhering to internal and external guidelines on code of conduct (COC) and JFS
Collection Policy
•Ensure timely deposit of cash payments at the JC’s and reconcile for any missed out payments
•Comply with processes at all times
•Meet collection targets
•Conduct daily field visits and follow up, ensure 100% coverage of field account and escalate problematic cases for further action
•Document feedback for each case and share with supervisors. Escalate problematic cases
•Should be proficient in local language and English
•Candidate having Two wheeler will be preferable
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