Contacting Debtors:
Following up on outstanding payments through phone calls, emails, and letters.
Negotiating Payment Plans:
Developing and implementing payment plans that are mutually acceptable to the company and the debtor.
Resolving Payment Discrepancies:
Investigating and resolving issues related to incorrect billing or payments.
Maintaining Records:
Keeping accurate records of all payment collection activities and client interactions.
Escalating Issues:
Identifying and escalating complex issues to appropriate parties within the company.
Adhering to Legal and Regulatory Guidelines:
Ensuring that all collection activities are conducted within legal and ethical boundaries.
Monitoring Accounts Receivable:
Tracking the status of outstanding payments and prioritizing collection efforts.
Providing Updates:
Keeping management informed about the status of collection efforts.
Improving Processes:
Identifying and implementing process improvements to streamline the payment collection process.
Collaborating with Other Departments:
Working with sales, accounting, and legal teams to ensure effective debt recovery.
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